Forum Discussion

marko99's avatar
marko99
Newbie
3 years ago
Solved

Guest Mode - Added channel does not appear on Home screen

When in Guest Mode, after adding a streaming channel, it appears to install correctly and after the install I can click Go To Channel and it opens up. But when I return to the home screen it does not appear on the home screen.

After doing some investigation, I determined it works fine if the streaming channel existed on the home screen when out of Guest Mode. But if it is a streaming channel not loaded in the base account, it will not appear on the home screen in Guest Mode after installing.

For example:

1) I have CNN installed in my base account. I DO NOT have Youtube TV installed in my base account.

2) I log into Guest Mode

3) I add CNN and Youtube TV apps while in Guest Mode and both appear to install correctly.

4) When I go to back to the home screen, CNN app is listed, but the Youtube TV app is not.

Is anyone else having this issue?

Thanks,

8 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings marko99 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with Guest Mode channels. I can only imagine how frustrating it can be to be informed that the channels have been added to the Home screen and they magically aren't there!

    Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


    Thanks,
    Danny

    • boondawgy's avatar
      boondawgy
      Newbie
      3 years ago

      I’m experiencing the same issue.


      What’s interesting is when I first enter guest mode (or reboot the roku), many other apps appear for about 1-2 seconds, then they vanish away and never reappear. 

      I have a roku streaming stick 4k. I bought it in Jan 2022. Running 11.5.0 Build 4312

      • bornfromanegg's avatar
        bornfromanegg
        Newbie
        2 years ago

        I just did a factory reset of my Roku, and when I got it back up and running again, I had the exact issue as you. Many installed apps not showing on Home Screen. When I rebooted, they flashed up for a second then disappeared.

        One thing that had happened as part of the reset is that a channel had been added - “Getting Started with Roku”. It was essentially a small video that showed you basic functionality. It was pretty rubbish, so I deleted it, and all my channels came back.

        Roku stick is a piece of trash, it really is.