Free HDMI Extender. I cannot fill the form. The page have problems

Hi,

First thanks and kudos to RokuNimfa C for his /her advice, which worked. Here's the message

Thanks for reaching out to the Roku Community. 

The free HDMI extender for Roku Streaming Stick is still available. To claim a free HDMI extender, please ensure that you enter the serial number and not the device ID. Do you receive an error when trying to place an order? Did you put the serial number of the device on the form?

For reference, here is how you can find the serial number from the Setting menu, go to Settings > System > About > Serial Number. Lastly, make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

If you are still having any issues, please provide your Roku device's serial number so we can assist further.


Regards,
Nimfa

I had the same problem but was inputting what I thought was the serial number, which was on the back of the stick. It turns out that Roku is calling this number the 'Device ID Number'. The serial number is different, as pointed out by Nimfa. I was able to complete the form and it was not rejected. A few minutes later I got a confirmation email saying that the cable will be shipped in three days.

However in speaking to a Roku rep some weeks prior I was told that the cable was no longer available so we will see if it shows up. I am hoping the cable comes with male and female connectors and is not the standard male-male HDMI cable, which won't work.

Best wishes - Draegoch