Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
remotes
djengels's avatar
djengels
Reel Rookie
4 years ago

I did my homework in the Community with no luck in having the form take my information (0 vs O, clearing cache, etc).

I have purchased 4 Roku’s, 4K streaming stick, and I only need one extender for a smaller TV.  

Can a Roku Colleague help?   Thanks

[personal information removed]

 

 

Dant1's avatar
Dant1
Newbie
4 years ago

I am having the same problem with my new Stick fitting the TV due to the HDMI ports being located on the rear of the TV...   What is the solution to getting an extender?  I tried to find a number to call for assistance... No luck.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hello Dant1

    Thanks for the post.

    For clarification, are you experiencing issues claiming a free HDMI extender? Do you receive an error message? 

    When you're inputting the serial number in the form, ensure to put zeros instead of the letter O. Please note as well that the numbers at the back of your Roku stick are referred to as the Device ID.  To know your device's exact serial number, navigate to Settings > System > About.

    Let us know how it goes!


    All the best,
    Kariza

    • themillerzoo's avatar
      themillerzoo
      Reel Rookie
      4 years ago

      I've tried it both ways to no avail.

       

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        themillerzoo

        Thanks for the reply.

        As previously mentioned by RokuNimfa-C in this thread, please reply here with the serial number of your Roku stick. It can be found by navigating to Settings > System > About. 

        We'll keep an eye out for your reply.


        All the best,
        Kariza