I cannot claim the free HDMI Extender. I tried many times to fill out the form, but always got an error stating "We're sorry. We are unable to process your order. Please try again." I've tried on different browsers between my phone and my computer.
I just tried again and now it is saying "Oops, something is wrong. We are not able to process your order at this moment. This may be due to a bad serial number or multiple orders of extenders." However, I have not gotten a single confirmed order.
Roku Streaming Stick 4k: S08Y41DTTTLS (This is the serial number on the back of the stick. I tried going through settings but that gave an error telling me to use the SN from the back of the stick.
I think your Roku has either two serial numbers, or there must have been an error in the numbering during the manufacturing of the device units. Or maybe during distribution and/or shipment of your device unit.
As for the free HDMI extender claim, other users have also had this same exact problem. Most likely an issue with the Roku ordering system.
Perhaps someone at Roku, or one of the Community Streaming Experts like AvsGunnar can help you with this situation.
~ Jordan
