I TRIED THREE **bleep** TIMES TO FILL OUT THE FORM TO GET A FREE EXTENDER THEN HIT SEND AN IT TELLS ME IT WONT GO THROUGH WHY NOT MAY I ASK THIS HAS GAVE ME A MIGRAINE TIMES 10 TRYING TO GET IT STRAIGHTEN OUT
I cannot claim the free HDMI Extender. I tried many times to fill out the form, but always got an error stating "We're sorry. We are unable to process your order. Please try again." I've tried on different browsers between my phone and my computer.
I just tried again and now it is saying "Oops, something is wrong. We are not able to process your order at this moment. This may be due to a bad serial number or multiple orders of extenders." However, I have not gotten a single confirmed order.
Roku Streaming Stick 4k: S08Y41DTTTLS (This is the serial number on the back of the stick. I tried going through settings but that gave an error telling me to use the SN from the back of the stick.
I think your Roku has either two serial numbers, or there must have been an error in the numbering during the manufacturing of the device units. Or maybe during distribution and/or shipment of your device unit.
As for the free HDMI extender claim, other users have also had this same exact problem. Most likely an issue with the Roku ordering system.
Perhaps someone at Roku, or one of the Community Streaming Experts like AvsGunnar can help you with this situation.
~ Jordan
Hi Swerdy5,
Welcome to the Roku Community!
I have passed along your information to our Support team. They will follow up and assist you through email.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Best regards,
Mary
Thank you Mary. I received an email from the support team and provided them with my address. Your help is much appreciated!
Hi Swerdy5,
Thanks for the update.
Keep us posted if you still need help.
Please stay safe and healthy, we thank you for your patience.
Best regards,
Mary
I am also having the same issue, and keep getting the same error messages, can you help me?
Thanks for posting in the Roku Community!
Note: To claim the free HDMI, please ensure that your Roku device is a Roku Streaming Stick. In addition, the HDMI claim portal only accepts the serial number, not the device ID. Please use the serial number in your Roku device by going to Settings > System > About.
You may also refer to this link How to find the serial number or device ID for your Roku® device | Official Roku Support
If you are still unable to claim the free HDMI, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Please provide the serial number of your Roku device.
Best regards,
Mary
RokuMary-F wrote:Hi Swerdy5,
Welcome to the Roku Community!
I have passed along your information to our Support team. They will follow up and assist you through email.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Best regards,
Mary
Mary I updated my streaming equipment and purchased two sound bars and two 4K streaming sticks. I need 2 HDMI extenders for the sticks but the form is also not working for me. Can you have someone contact me so I can give them my info?
Hi harley1690
Saw your post.
Kindly check your message, as I already responded to your inquiry.
If you have any other questions or concerns, please let us know.
Best regards,
Mary
I have the same issue and have retried on various days and also using the letter O and also the number 0 with the same error message. Where can I email or get actual support for getting my “free” HDMI extender?
[personal information removed]
