Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
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JuanM412's avatar
JuanM412
Channel Surfer
4 years ago

I am unable to order the free HDMI extensor cable from my.roku.com/HDMI. Every time I put my information and continue, it pops an error saying that they are unable to process my request right now. I looked in the forum and read that it may be an error with the browser, but I tried many different browser (chrome, edge and even firefox on troubleshooting mode) but it's always giving me the same error, and I'm making sure all the information is right, including the Serial Number on the back of the stick. I just received my Roku streaming stick 4K but I cannot plug it into my TV because of the HDMI position. What can I do to get the extended HDMI?

Jimj733's avatar
Jimj733
Reel Rookie
4 years ago

Cant order the extender - says to come back later.  I need 2.  Serial numbers are

 
X01700RGDE3V
 
 
YF0051059354
 
[personal information removed]
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hi Jimj733

    Thanks for bringing this to our attention.

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

    Your patience and understanding are greatly appreciated.


    All the best,
    Kariza

    • EricBatdorf's avatar
      EricBatdorf
      Newbie
      4 years ago

      I also cannot claim mine I get the "We are unable to process your order at the moment. Please try again." message each time. My serial number is 2139A1438803. I'm not sure if this is where I should post this and the email with this roku account is not usable so if someone working replies it should be to either my phone number or at [personal information removed]

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        4 years ago

        Hi RThompson81 MCalca1706 kande000 Poohkie

        Thanks for reaching out to the Roku community!

        To claim a free HDMI extender, please ensure that you enter the serial number and not the device ID. We've noticed the information you provided is the Device ID. We would like to confirm, did you put the serial number of the device on the form? 

        For reference, here is how you can find the serial number from the Setting menu, go to Settings > System > About > Serial Number. Lastly, make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

        Let us know if there's any difference after and we'll continue assisting you from there!


        Regards,
        Nimfa

    • kande000's avatar
      kande000
      Reel Rookie
      4 years ago

      Same as everybody else. Roku Streaming Stick+ SN: 23317A637753

      Can you let me know when the problem is fixed?

      Thanks

      kande000

      • speechles's avatar
        speechles
        Roku Guru
        4 years ago

         

        roku sending hdmi extender

         

         

        Got my free extender

        Roku, Thank you! Got my HDMI extender. This does work. Make sure to use the "My Linked devices" to find your serial number and use the exact same email to request the HDMI extender. Most of all. Good Luck! ^_^

        Good news too. I no longer see that red "WARNING: Your Roku device is overheating" displaying on the screen all the time on the Samsung 4K TV. :)

  • Jimj733's avatar
    Jimj733
    Reel Rookie
    4 years ago

    Thanks to the Roku team for sending me the extenders.  👍👍