Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
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RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi JuanM412,

Thanks for reaching out to the Roku community!

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.


Best regards,
Mary

JuanM412's avatar
JuanM412
Channel Surfer
4 years ago

Hi, I'm unable to plug my Roku stick so I can't access the menu, but the SN on the back of the stick is S08Y4212KJWH

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi JuanM412,

    Thanks for following up.

    I have passed along your information to our Support team. They will follow up and assist you via email.
    We appreciate your patience in the meantime.


    Best regards,
    Mary

    • JuanM412's avatar
      JuanM412
      Channel Surfer
      4 years ago

      Excuse me, how long does it take to get a response about this?

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        4 years ago

        Thanks for following up, JuanM412!

        I've found that our Support team has already reached you via email for further assistance. I'd recommend you check your email. 

        Let me know if you have any other questions.

         

         

        Regards,
        Nimfa

    • JuanM412's avatar
      JuanM412
      Channel Surfer
      4 years ago

      Ok, thank you