I am unable to order the free HDMI extensor cable from my.roku.com/HDMI. Every time I put my information and continue, it pops an error saying that they are unable to process my request right now. I looked in the forum and read that it may be an error with the browser, but I tried many different browser (chrome, edge and even firefox on troubleshooting mode) but it's always giving me the same error, and I'm making sure all the information is right, including the Serial Number on the back of the stick. I just received my Roku streaming stick 4K but I cannot plug it into my TV because of the HDMI position. What can I do to get the extended HDMI?
Hi JuanM412,
Thanks for reaching out to the Roku community!
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
Please keep us posted.
Best regards,
Mary
Hi, I'm unable to plug my Roku stick so I can't access the menu, but the SN on the back of the stick is S08Y4212KJWH
Hi JuanM412,
Thanks for following up.
I have passed along your information to our Support team. They will follow up and assist you via email.
We appreciate your patience in the meantime.
Best regards,
Mary
Cant order the extender - says to come back later. I need 2. Serial numbers are
Hi Jimj733
Thanks for bringing this to our attention.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
All the best,
Kariza
I also cannot claim mine I get the "We are unable to process your order at the moment. Please try again." message each time. My serial number is 2139A1438803. I'm not sure if this is where I should post this and the email with this roku account is not usable so if someone working replies it should be to either my phone number or at [personal information removed]
Thanks to the Roku team for sending me the extenders. 👍👍
