Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
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RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi djengels,

Thanks for reaching out to the Roku community!

If this issue is not resolved with claiming the free HDMI, can you please provide the serial number of your Roku device and the exact error message when trying to claim for the free HDMI? 

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

eieileen's avatar
eieileen
Newbie
4 years ago

I am having this issue for a Roku Streaming Stick 4K Serial Number S08Y41CM0DJS. I have tried to get the extender in multiple browsers, and I cannot get the form to work.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    4 years ago

    Thanks for following up, eieileen!

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

    We appreciate your patience in the meantime.

     

     

    Regards,
    Nimfa