Forum Discussion

GavinHagy1225's avatar
GavinHagy1225
Newbie
2 years ago

Foreground & background sound problems on my 4k 43” Hisense Roku TV (6Series-43) on 10-4-2024 update

When I watch videos and play games, the people speaking in the background are significantly quieter than the foreground audio. The foreground audio is so loud but the background audio is so quiet eve...
Audio
Audio quality
Support
RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
2 years ago

Hi, GavinHagy1225.

Welcome to the Roku Community!

Thanks for letting us know about having an issue with the sound after an update. We'd like to know more about this.

  • Could you please confirm which specific channel you are having this issue with?
  • Is this happening to other channels as well?
  • Could you please send us a video of the issue you are experiencing? 

  • Please provide the Tracker ID (When you encounter the issue, press the Home button 5 times, followed by the Back button 5 times)

In the meantime, you may try changing the sound mode on your streaming device:

  1. Start streaming or playing your content
  2. Press Star (*) on your Roku remote
  3. Select Advanced Sound Settings or Sound settings
  4. Choose your sound mode or change your sound settings

Furthermore, you may visit this support article on how to change sound settings on your Roku audio device

We'll wait for your response.

Regards,
Reynan