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Antx227's avatar
Antx227
Channel Surfer
2 years ago
Solved

Firmware needed for my Sharp lc-58q737ou

I need the firmware for my TV 

Sharp lc-58q737ou

I need to download it onto a USB. I tried to look for it online and on your website with no luck. Please let me know thank you. Sharp customer service advised me to contact Roku here since Roku handles these requests. 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for acknowledging our response, and we appreciate you for keeping us posted, Antx227 

    In this time being, if you're not able to perform a complete and total reset to your Roku TV, we recommend performing it. Kindly be advised that a factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. Specifically, the process will: Erase your personal preferences. Unlink your device from your Roku account.

    Please follow the steps below:

    1. Locate the physical pinhole reset button on the back of your TV. 
    2. Once you locate the button, use a paperclip and press and hold it for about 30-60 seconds.
    3. Wait for the Roku TV to reboot.

    Please keep us posted on how this works.

    Best wishes,
    Kash

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Antx227, I assume you've tried Roku | TV USB Updater .  Where in the process does it fail?  Make sure you're entering the Roku model number and not the TV model number.  It's displayed under Settings->System->About.  I think they changed the wording from "model number" to something else, but I believe for that TV it's 7235X.

    • Antx227's avatar
      Antx227
      Channel Surfer
      2 years ago

      TV is on a boot loop. I tried all of the normal troubleshoots already (unplug and holding reset). When it's plugged in it'll go to the Sharp - Roku TV then shut off and loop again. I can't get into settings. I was told plugging in a USB with the firmware can fix the issue. If not then changing the main board. 

      • Antx227's avatar
        Antx227
        Channel Surfer
        2 years ago

        Anyone know how I can get the firmware by chance?