I have a Sharp ROKU Remote for Living Room TV and another for Bedroom TV. I can Fast Forward with Remote in Bedroom to Skip Brief Sections. But when I press the Same Fast Forward Button on Living Room Remote, it goes TOO Fast and I can not just skip a brief portion. Can I Adjust the Remote so I can Fast Forward through BRIEF Sections without going Several Minutes ahead?
Roku support,
I'm having the same "very frustrating" issue as the previous post copied and pasted below! Please advise how to remedy this very inconvenient issue.
"Fast Forward Speed TOO Fast
it goes TOO Fast and I can not just skip a brief portion. Can I Adjust the Remote so I can Fast Forward through BRIEF Sections without going Several Minutes ahead?"
I'm having the same issue. Out of the blue a week ago this started happening with the Prime Video channel. I'd like the functionality to return to what it was.
I have a Roku 3 with the same issue. It seems to have just started within the last week or two. I have to fast rewind-fast forward-fast rewind-fast forward over and over to try to get to where I want to be. Waste of time. Very frustrating. Did Roku push an update that caused this? Does anyone have a solution for it?
Same. This started today with Roku 3 and Amazon Prime. Fast forward on the first press advances about 2 minutes of video per second. The 2nd & 3rd speeds are all the same. This feature has never been right; it used to be 4 seconds at a time, then 8 seconds at a time, then 12-15 minutes at a time for the 3rd step. I thought that was bad but now it's unusable.
I haven't experienced this issue, but have you tried using the Left/Right arrow buttons instead of <</>>? Each click should go about 10 seconds.
So I have a Roku Ultra and this Fast Forwarding too fast in Amazon Video just started yesterday. It appears there was an update with Amazon as the whole app has some changes in appearance. The Roku remote works just fine in Netflix and other apps so I feel like the issue is with Amazon not Roku. I will say I switched over to my Firestick and the Fast Forward does not go too fast so now I’m confused as to who is responsible for the change. I haven’t seen anything in regards to a fix but I hope mine goes back to “normal” soon.
Found the issue posted on Amazon Prime. They state that the slower FF and RW features are now the arrows on the roku remote, not the ff and rw buttons. Seems to be the answer. Now just have to retrain my brain.
Thanks much for response. Crazy Amazon expects people to use the Roku remote differently than the dozens of other channels, and crazy that Roku allows for that bad UI. Hopefully they'll correct the real issue one day so we don't have to remember different controls for different channels. Thanks again!
This issue is only on Amazon Prime with Roku. My Prime works fine on my smart tv without Roku. The layout is different also and the fast forward rewind is too fast. Goes minutes instead of seconds. Mine just started with this issue a week ago. When will this be resolved so I can use my roku again instead of my smart tv app?
This too fast forward problem is NOT a Roku problem. I just got off the phone with Amazon Prime video. They know of this problem and are working on a fix. They must have updated their software and have created a technical glitch. I'm to call them back in a week or so if this problem persists. 1-877-252-9612 Hopefully they can fix this problem. Very frustrating when you want to rewind 30 seconds and you end up 5 minutes behind.
I can’t wait until Amazon fixes this issue because I’m currently watching Amazon on the Firestick but even that is different. If I stop watching a show before it ends and later I go back to it, I’m not given the option to resume, only watch again.
I'm having the same problem and it started a few days ago. I noticed there was an update on June 7th. Likely cause?
Same problem in a roku TV, it happens in Amazon prime video, I'm also looking for the solution for that
I'm having the same problem and my remote does not have a single arrow right or left so I am stuck with Fast forward and Fast Reverse and it is way too fast! We need this to be fixed please!
Mine is working correctly again. Weird.
I agree that mine is also working "the way it was before last week" but I can't say it's working "correctly." (No offense intended, friend.) It has never been "correct" in my opinion because all 3 speeds have never been "right". Speed 1 was OK, speed 2 wasn't reasonably quicker and then speed 3 has always been way, way, WAY, **WAY** too fast. It seems as if the 3 speeds are relative to the length of the entire video. In other words, if you're watching a 40 minute TV show, the 3rd speed is maybe somewhat too fast. But if you bought a movie with a few hours of additional, extra features, the 3rd speed may advance at 30 minutes per second on the 3rd level of fast forward and that's just *WAY* too unusable fast.
After reading so many comments here I'm now wondering if I'm complaining in the right place. Is this a Roku App problem or is it an Amazon Prime App problem. Where should I really direct my complaint/suggestion?
I’m having the exact same issue. One remote in my den fast forwarding way too fast and the one in my bedroom fast forwards normal. I have an LG & a Sharp tv. And it has just been in the last couple of weeks. Seems like an update occurred that needs to be corrected.
I’m having the same problem. Just started a couple of weeks ago. It’s seriously ticking me off.
I'm glad I found this. This happened to me after my wife had watched some stuff on Amazon Prime. I was going to blame her for changing something but thought better of it since I couldn't find a way to change it back!
While I don't wish ill on anyone, I'm glad to see that someone said the Fire stick is also having the problem. Otherwise Amazon wouldn't be too concerned about fixing something just for Roku since they have a competing product.
I have the same problem. The old one in the living room works fine but the new one in the bedroom FF is too fast but it used to work fine until a few of months ago. It mainly (only) happens on Amazon Prime video so I called them and they of course sent me to Roku's phone number which of course "due to the virus" BS excuse,,, they have NO live customer support people BUY Hey, even my bank and credit card people and VONS store have customer support people, most working from home but hey, not Roku... and their support is zero help too (tells you to buy another remote)... a if...
I am not happy at all is saying very little. I think it is a Roku problem...
