Fandango screen takes over my Roku TV screen
I have Roku TV, and the whole screen keeps getting blocked by a Fandango/VUDU ad screen. It locks up everything & I cannot watch anything. I have been able to remove it temporarily with this method :...
Forum Discussion
Hi adge,
Thanks for keeping us posted here in the Roku Community!
We understand your frustration. We're here to help. Please remove the Vudu channel so it will no longer show up on your TV screen by navigating to the channel tile on the Roku home screen, pressing the * key on your remote, and choosing Remove channel. After doing so, please restart your Roku device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
Let us know how it goes, and we'll be glad to assist you further.
Kind regards,
Eunice
Hello,
As I said, we DO NOT subscribe to Fandango/VUDU. It's an ad that takes over the screen & whole interface & we cannot access anything else. We have to turn off the whole thing for an hour or so & hope it does not come back. But it always does. We cannot use the Roku tv at all for hours due to this. Please give me a phone number for tech support. We must fix this asap. None of the chats here are helpful, we need to speak with a live human.
Hi adge,
Greetings from the Roku Community!
We appreciate your effort to reach us again and give additional information about your concerns.
Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see the Power submenu, skip to the next step.)
In addition, if you want to speak with one of our live Roku Technical Support you can reach them here.
Please keep us posted on what you find out.
All the best,
Chel
We did a test with the new remote control unit that came with my new Roku TV. It seems to eliminate this problem. Will Roku send me a replacement remote control device? I had to figure this out myself. We tried all suggestions given here, including removing batteries. Still have same problem with the device that came with the older tv.
Thanks for keeping us posted, adge.
In this case, we will be requesting additional reinforcement from our Support team for further assistance and support.
Kindly send us a PM here as we will be asking for further personal information from you. To send a PM, select my username > View Profile > on the right side of the page, select send this user a private message.
Looking forward to your response!
Best regards,
Carly
