Forum Discussion

spb's avatar
spb
Reel Rookie
2 years ago
Solved

Express 4K+ will not go to Home screen after initial boot, turns off

My Roku Express 4K+ has recently stopped working, the TV has a No Signal message.  To troubleshoot, I tried a different HDMI cable, changed HDMI inputs, and tried using different TVs.  When I plug back into power, the "ROKU" letters bounce around about 30 times, then I get the "No Signal" message again.  The blue light remains on.  Pressing Home on the remote does nothing.  I even changed the batteries on the remote.  I am wondering if the recent updates froze my Roku, as I have only had this unit for about 6 months, and I rarely use it.

TV & Player Features
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for clarifying, scott205.

    Since you've mentioned above that you already changed the sound selections, please be aware that the sound feature can only be heard when navigating to your Roku Home screen. 

    If you are in a specific app selecting the movies you want, the feature will not work because you are in a different domain. May we know if the sound also disappears even when navigating to your Home screen? 

    We'll be looking forward to your response. 

    Kind regards,
    Carly

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  • scott205's avatar
    scott205
    Streaming Star
    2 years ago

    Mine connects but after the startup bouncing ROKU sounds, Ive lost the clicking sounds when I choose/change  an app. Any help? It did work once after being silent for a week, then went silent again. I re chose sounds selection, still silent.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi scott205 martie328,

      Greetings from the Roku Community!

      We're glad to assist you with your problem about losing the clicking sound on your Roku device. Please try restarting your system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). After doing so, please ensure that you adjust your volume so it's loud enough to hear. Then, go to Settings > Audio > Menu Volume > and select High.

      Let us know how it goes, and we'll be glad to further assist you.

      Kind regards,

      Eunice

      • scott205's avatar
        scott205
        Streaming Star
        2 years ago

        My 'sounds' feature stopped working. Did reboots and resets. The ROKU bounce sound can be heard but my selected 'sounds' stopped. How do I fix it? I've changed sound selections, worked once then quiet. Fun feature that won't work anymore correctly.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi spb,

    Welcome, and thanks for reaching us here in the Roku Community.

    We appreciate the troubleshooting you've tried and for sharing with us. We'll have this case forwarded to our Support team, but we'll need your help first by providing us with the device serial number that has an issue. The serial number can usually be found at the back of the device.

    Please keep us posted!

    Thanks,

    Rey

    • spb's avatar
      spb
      Reel Rookie
      2 years ago

      The serial number is SOHAK2C7N9KG.  I tried a hard reset as a last resort, but this did not help.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi spb,

        Thanks for updating us here in the Roku Community!

        We're glad to assist you with your problem on your Roku Express 4K+. How are you powering your Roku Express 4K+? We highly suggest that you plug the USB cord into an adapter and plug your adapter directly into the wall outlet for it to get enough power and for you to get past the "ROKU" bouncing letters. If the issue persists, please use a different USB cord (not the HDMI) and a different adapter.

        Let us know how it goes, and we'll be glad to further assist you.

        Kind regards,

        Eunice

  • martie328's avatar
    martie328
    Newbie
    2 years ago

    Mine is doing exactly the same thing!  Hasn't worked for well over 24 hrs now..