Forum Discussion

spb's avatar
spb
Reel Rookie
2 years ago
Solved

Express 4K+ will not go to Home screen after initial boot, turns off

My Roku Express 4K+ has recently stopped working, the TV has a No Signal message.  To troubleshoot, I tried a different HDMI cable, changed HDMI inputs, and tried using different TVs.  When I plug ba...
tv & player features
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for clarifying, scott205.

    Since you've mentioned above that you already changed the sound selections, please be aware that the sound feature can only be heard when navigating to your Roku Home screen. 

    If you are in a specific app selecting the movies you want, the feature will not work because you are in a different domain. May we know if the sound also disappears even when navigating to your Home screen? 

    We'll be looking forward to your response. 

    Kind regards,
    Carly

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi scott205 martie328,

Greetings from the Roku Community!

We're glad to assist you with your problem about losing the clicking sound on your Roku device. Please try restarting your system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). After doing so, please ensure that you adjust your volume so it's loud enough to hear. Then, go to Settings > Audio > Menu Volume > and select High.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

scott205's avatar
scott205
Streaming Star
2 years ago

My 'sounds' feature stopped working. Did reboots and resets. The ROKU bounce sound can be heard but my selected 'sounds' stopped. How do I fix it? I've changed sound selections, worked once then quiet. Fun feature that won't work anymore correctly.