Forum Discussion

mathguy0235's avatar
mathguy0235
Channel Surfer
2 years ago
Solved

Express 4k+ high glitch rate

Hi,

Within the past month, 2 months into ownership, I have begun to experience connection drops that will resolve themselves up to a point. After which I have to power cycle the system in order for it to recognize any Wi-Fi networks. I've cycled the model and router as well, but no improvement. It's gotten so bad that I brought in an older Roku to use in the meantime.

A connection test shows that I have a "Excellent" signal strength on channel 40, but this is at odds with the wireless secret screen showing a glitch rate above 30,000.

What else should I test before requesting a replacement?

Model: 3941X2

Software: 12.0.0 - build 4184-E4

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi mathguy0235,

    A warm welcome to the Roku Community!

    Thanks for letting us know about this experience. We recommend performing a system restart to resolve the issue. To do this, go to Settings > System > System Restart. Once performed, check to see if the network is now consistently connected to your network.

    Please keep us posted.

    All the best,
    Kash

13 Replies

  • FireStickNow's avatar
    FireStickNow
    Channel Surfer
    2 years ago

    Same. I ordered a fire stick and tossed the Roku in the trash. Problem solved! 

     

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi mathguy0235,

    A warm welcome to the Roku Community!

    Thanks for letting us know about this experience. We recommend performing a system restart to resolve the issue. To do this, go to Settings > System > System Restart. Once performed, check to see if the network is now consistently connected to your network.

    Please keep us posted.

    All the best,
    Kash

    • mathguy0235's avatar
      mathguy0235
      Channel Surfer
      2 years ago

      After performing a system restart yesterday afternoon, the Roku was operating normally. However this morning it began losing and reestablishing a connection until it could no longer do so, even though it could see the Wi-Fi network. I performed another system restart, after which it was able to reestablish a connection.

      This overall behavior is not observed with my 4630X, which I placed in the same location as the Express, over the past two weeks.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi mathguy0235,

        Thanks for keeping us posted!

        Have you tried restarting your router to see if the issue persists? Also, we recommend restarting both the router and your Roku device to see if the network disconnection issue persists.

        Keep us posted.

        All the best,
        Kash