Forum Discussion

ksklo's avatar
ksklo
Reel Rookie
2 years ago
Solved

ethernet connection not working

I have a tcl roku tg (roku tv 8116X, tcl model 32S327) and i am trying to connect to wired wi-fi. I connected the ethernet cord to the tv through an ethernet adapter and the usb insert on the tv, however i cannot connect it to my tv because when connecting to a network it will only let me do a wireless connection, it won’t let me chose an ethernet connection. help !!!

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    How are you doing? ksklo,

    The Roku Community extends a warm welcome!

    Thank you for reaching out to us about this. We are happy to assist you with your Ethernet connectivity issue.

    If a connection to the internet was not established during Guided Setup or your network changed, and you need to update the connection, access the Settings menu on your Roku device using the instructions below:

    1. Press Home on your remote.
    2. Scroll and select Settings.
    3. Select Network
    4. Select Set up a connection.
    5. Choose Wired
    6. If you select wired, your Roku device will automatically connect to your network and the internet.

    Please keep us updated on your findings, and we would be pleased to assist you further. We are looking forward to hearing from you.

    Best regards,

    Arjiemar 

8 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    How are you doing? ksklo,

    The Roku Community extends a warm welcome!

    Thank you for reaching out to us about this. We are happy to assist you with your Ethernet connectivity issue.

    If a connection to the internet was not established during Guided Setup or your network changed, and you need to update the connection, access the Settings menu on your Roku device using the instructions below:

    1. Press Home on your remote.
    2. Scroll and select Settings.
    3. Select Network
    4. Select Set up a connection.
    5. Choose Wired
    6. If you select wired, your Roku device will automatically connect to your network and the internet.

    Please keep us updated on your findings, and we would be pleased to assist you further. We are looking forward to hearing from you.

    Best regards,

    Arjiemar 

    • Channyah's avatar
      Channyah
      Newbie
      2 years ago

      Where do I find an erhernet USB adapter for a ONN 3w in roku tv 720p

    • ksklo's avatar
      ksklo
      Reel Rookie
      2 years ago

      when i go to connect a network it doesn’t give me a wired network option, only wireless. It has not been previously connected to a network 

      • cwcheese's avatar
        cwcheese
        Roku Guru
        2 years ago

        Hate to say it, but I'd surmise TCL went cheap on the build and didn't provision an Ethernet circuit inside their box, neither a direct RJ-45 port nor a USB profile for Ethernet. I did look up the model number and read what I could about the specs, it seems to imply TCL supports only wireless 802.11.  Be aware the USB standard specifies many different functions but manufacturers choose which functions to provision/install, thus the Roku chart showing which of their plugin boxes support Ethernet USB adapters.

        I own an older Sharp brand Roku TV which includes an RJ-45 port for Ethernet connection, and many of the early generation Roku TVs did as well; 6 years along and it seems the trend is eliminating less used features to scrimp on cost.

    • jcforister's avatar
      jcforister
      Newbie
      8 months ago

      Greetings. When I was unplugging my ethernet cable from the tv, I think I squeeze-pulled wrong and now it wont snap into place and stay there- I had to tape it to the tv so it wont come out- and I can use my computer internet this way, but I cant use the apps inside the tv, like Netflix or Amazon, etc- and when I try to do the set up as a wired connection, it says it does not sense an ethernet connection/isnt connected.

      I am guessing that I have to replace that ethernet female on the tv- maybe that little part is still stuck in there??

      Any thoughts?

       

       

       

      • cwcheese's avatar
        cwcheese
        Roku Guru
        8 months ago

        the plug on a CAT5/CAT6 wire is an RJ-45 and is made of nylon, it is fairly common to break the little press tab that seats the plug into the RJ-45 jack (female), so that the plug won't push all the way in and make solid contact. It's unlikely anything is stuck inside the jack, though you might use canned air to blow it out.

        If you're an old time computer nerd like me, you'd have the equipment to cut off the plug and rewire a new one onto it, but I'm guessing you're not equipped to do that. I've broken many a RJ-45 plug in just that way.

        Thus, for the most part, you need a new CAT5/CAT6 cable, with good connectors.

    • ksklo's avatar
      ksklo
      Reel Rookie
      2 years ago

      it’s from insignia, roku tv is the type of tv that i have, not just the plug in roku