Forum Discussion

ksklo's avatar
ksklo
Reel Rookie
3 years ago
Solved

ethernet connection not working

I have a tcl roku tg (roku tv 8116X, tcl model 32S327) and i am trying to connect to wired wi-fi. I connected the ethernet cord to the tv through an ethernet adapter and the usb insert on the tv, how...
  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    How are you doing? ksklo,

    The Roku Community extends a warm welcome!

    Thank you for reaching out to us about this. We are happy to assist you with your Ethernet connectivity issue.

    If a connection to the internet was not established during Guided Setup or your network changed, and you need to update the connection, access the Settings menu on your Roku device using the instructions below:

    1. Press Home on your remote.
    2. Scroll and select Settings.
    3. Select Network
    4. Select Set up a connection.
    5. Choose Wired
    6. If you select wired, your Roku device will automatically connect to your network and the internet.

    Please keep us updated on your findings, and we would be pleased to assist you further. We are looking forward to hearing from you.

    Best regards,

    Arjiemar 

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

How are you doing? ksklo,

The Roku Community extends a warm welcome!

Thank you for reaching out to us about this. We are happy to assist you with your Ethernet connectivity issue.

If a connection to the internet was not established during Guided Setup or your network changed, and you need to update the connection, access the Settings menu on your Roku device using the instructions below:

  1. Press Home on your remote.
  2. Scroll and select Settings.
  3. Select Network
  4. Select Set up a connection.
  5. Choose Wired
  6. If you select wired, your Roku device will automatically connect to your network and the internet.

Please keep us updated on your findings, and we would be pleased to assist you further. We are looking forward to hearing from you.

Best regards,

Arjiemar 

ksklo's avatar
ksklo
Reel Rookie
3 years ago

when i go to connect a network it doesn’t give me a wired network option, only wireless. It has not been previously connected to a network 

  • cwcheese's avatar
    cwcheese
    Roku Guru
    2 years ago

    Hate to say it, but I'd surmise TCL went cheap on the build and didn't provision an Ethernet circuit inside their box, neither a direct RJ-45 port nor a USB profile for Ethernet. I did look up the model number and read what I could about the specs, it seems to imply TCL supports only wireless 802.11.  Be aware the USB standard specifies many different functions but manufacturers choose which functions to provision/install, thus the Roku chart showing which of their plugin boxes support Ethernet USB adapters.

    I own an older Sharp brand Roku TV which includes an RJ-45 port for Ethernet connection, and many of the early generation Roku TVs did as well; 6 years along and it seems the trend is eliminating less used features to scrimp on cost.