Error Code 014 with excellent signal strength
Getting error 014 after restarting by system multiple times and following my wireless network showing signal strength of excellent. What can I do? I haven't seen any specific troubleshooting by Rok...
Forum Discussion
Hi FenwaysMum
I hope you're doing well.
Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
Let us know how it goes!
All the best,
Kariza
Could you tell me how one goes about changing the number on the router for Comcast please
So what’s the simple answer?
Hi GraphicJules
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
Hi Kimartist
Thanks for the post.
If you need help modifying your router settings, we'd recommend contacting Comcast Support to assist you further. They are the best ones to help you with that matter.
We appreciate your understanding.
All the best,
Kariza
