Forum Discussion

oliviajo25's avatar
5 days ago
Solved

Error code 012 on Roku

Anyone have this 012 code before oh and video shows a router, never had one with TV
  • RokuSuzette's avatar
    5 days ago

    Welcome, oliviajo25​ 

    It appears you're encountering an error code 012 with your Roku device. 

    Just a heads up, this is specifically an Ethernet-related error. Verify that your Ethernet cable is securely connected to your Roku device and router. Consider trying these steps:

    1. Check the Ethernet cable: Ensure it's firmly connected to both your Roku device and your router.
    2. Try a different cable
    3. Switch Ethernet ports: Try a different port on your router.
    4. Restart your devices: Unplug the power cables from both your Roku device and your router. Wait about 10 seconds, then plug them back in to reset the connection. 

    Let us know how it goes!

    Roku Community Team