Forum Discussion

K_C1's avatar
K_C1
Streaming Star
8 months ago
Solved

Error Code 003 - Software update failed

I am having this problem now with the 003 error and have tried clearing cache ect 

tv & player wifi

21 Replies

  • K_C1's avatar
    K_C1
    Streaming Star
    8 months ago

    Model:G204X

    SN:X019007GHDT7(S08C632GHDT7)

    GC verison:12.9.25

    TS:2025-01-08T00:08:20Z

    ID T7-010-088

  • K_C1's avatar
    K_C1
    Streaming Star
    8 months ago

    What was the problem cause mine just started saying same?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Hi K_C1,

      Thank you for posting here in the Roku Community!

      We understand you're unable to update your Roku TV software. We're happy to help.

      Please try the troubleshooting steps that RokuArjiemar provided above and see if that fixes the issue.

      We hope this helps. Keep us posted if the problem persists.

      Kind regards,
      John

      • K_C1's avatar
        K_C1
        Streaming Star
        8 months ago

        It updated from 14.1..1 and build was 12228 to 14.1 and now build is 4.7709-ch.kinda weird I thought.It seemed to act as it was hacked.Now device connect will not stay disable and I have only stock remote nothing else wireless to connect.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      7 months ago

      Hi Lshults1

      Thank you for posting here in the Roku Community!

      I see you have a problem with your Roku. No worries, we're here to resolve your issue. 

      To help us investigate, please provide the following:

      • What error message or code do you see when trying to connect?
      • When did the issue happen?
      • Do you have cellular data we can use to connect your device to your hotspot?

      I look forward to your update!

      Thanks,

      The Roku Community Team!

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      7 months ago

      Hey G-babiii,

      Greetings from the Roku Community!

      Thank you for your efforts in trying to resolve your issue! We have already forwarded your concern to our Support Team for review. We appreciate your patience and understanding as we work on this. 

      Best,

      The Roku Community Team

      • G-babiii's avatar
        G-babiii
        Reel Rookie
        7 months ago

        RokuRhea-V  

        Thank you, I appreciate you doing that.

        Do you know roughly how long it will take to get a response from the support team?

         

        Thanks again in advance!

         

         

  • G-babiii's avatar
    G-babiii
    Reel Rookie
    7 months ago

    I am having this issue as well and nothing I am have tried is working. It needs to update but of course since it can’t connect to the internet it won’t update therefore it’s stuck at the set up screen…. I have had this tv for over 5 years and this is the first issue I have had… HELP!! 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      7 months ago

      Hey G-babiii 

      Welcome to the Roku Community!

      We appreciate for reporting your connectivity issue. We are here to help.

      1. Have there been any recent changes to your network or provider?
      2. What error message or code do you see when trying to connect?
      3. How far is your device from your network router?

      In the meantime, you can connect to a mobile hotspot and see if it works. Please keep us posted.

      Thanks,
      The Roku Community Team

      • G-babiii's avatar
        G-babiii
        Reel Rookie
        7 months ago

        RokuRhea-V âžś I have an older Roku device, it's a Sharp Roku TV that was basically brand new when I purchased it privately off of Facebook Marketplace back in 2021 (exact purchase date unknown).

        So to explain, my wifi went down on Wednesday for about 15/20 minutes, and while my laptop, iPad and mobile phone had reconnected right away, my TV still has not...I have tried to connect it to the internet and update the software in my home but I keep getting "SOFTWARE UPDATE FAILED - The software update server could not be reached. There may be a problem with your network..Error code 003. There is nothing wrong with my network. I have tried resetting EVERYTHING, even did a complete reset by holding down the little reset button.

        Fast forward to today still when I run setup on the TV, the wireless network, local network, and internet connection, it connects fine and then immediately goes to check for a software update and no luck, still get the same error code: 003. I tried to do the manual update for the TV via USB, but it just says that the software is older than the already installed software?? so now that I can't even do that I am beyond frustrated. I cannot afford to get a new TV.. This is the FIRST time in the 5-ish years that my TV has done this...

        Is there any way a Roku employee can fix the issue from their end and push through the software update on my TV other than tossing my TV into the trash?

        I have listed below all the info in the "about" section of my Sharp | Roku TV below: 

        • Model: LC-43LBU711C
        • Hardware ID: 7223X
        • Serial #: YN00LJ375268
        • Device ID: JVD05L375268
        • Current Software Version: 14.1

        I hope this information helps. Thank you in advance.

  • JDRunn's avatar
    JDRunn
    Newbie
    6 months ago

    We recently relocated to a season job where we aren’t able to use our wifi/router. We have tried to connect to our employer’s WiFi, but couldn’t. (Error code 014) After reading all the threads and trying everything suggested we decided to do a factory reset as recommended. Now we can’t update (error code 003) Our Roku TV is completely worthless. Please help!

    • renojim's avatar
      renojim
      Community Streaming Expert
      6 months ago

      To get past the update problem, try connecting to your phone's hotspot if possible.

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      5 months ago

      Hi, JDRunn.

      Thanks for letting us know that you're having the same issue. Could you please provide us with the information we need above? 

      We'll wait for your response.

      Thanks,
      Roku Community Team

  • Marco_Polo's avatar
    Marco_Polo
    Reel Rookie
    5 months ago

    My 4K.SS will not go past "Can't update" Error 003

    I've gone to the 'software update' page several times. "Try updating again" just refreshes with "Can't update" page again. At long last it was "checking for software update" but cycled back to "Can't update."
    I've unplugged the TV, the router, the WiFi (eero), and still nothing. I'm typing on my laptop utilizing our eero Wifi mesh network.

    When I hit the "home" button the screen goes purple with ROKU in the upper left corner. And the only way out of that is to start the process all over again.

    Thanks for helpful input.


    I've looked extensively in the community and still come up empty on results.

    • renojim's avatar
      renojim
      Community Streaming Expert
      5 months ago

      Judging by the posts here, eero mesh Wi-Fi seems to cause problems with Roku devices.  AvsGunnar may have some suggestions, but if you can, try connecting to your phone's hotspot to get past the update problem.

      • Marco_Polo's avatar
        Marco_Polo
        Reel Rookie
        5 months ago

        I changed our modem, and that's when the problem began. Previously, we had it connected to a Comcast modem with the eero mesh network, and had no issues. Previous to that it was connected to a Ziply modem and operated for years. 

  • Motorheck's avatar
    Motorheck
    Newbie
    3 months ago

    You need excellent wifi connection for it to do the initial update. 

    Mine would stay 100% and not reboot. I took it where there was good signal and it worked.