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DadOfFour's avatar
DadOfFour
Channel Surfer
2 years ago
Solved

Error attempting to sign in to mobile app on second iPhone

I just purchased a Roku TV today and set up a Roku account. The mobile app launches and signs me in just fine on my iPhone 12 Pro but I am unable to sign into the account on my wife’s iPhone 11 Pro. “ERROR Something went wrong, please try again later.”  I am wondering if there is a way to fix this. 

iOS
mobile app
Sign in to your account
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, DadOfFour tyger!

    Welcome and thank you for posting here in the Roku Community.

    We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

    In this case, we highly recommend changing your Roku passwords, deleting the existing app, restarting your phone/tablet, and reinstalling it to see if it will make any difference. 

    Let us know how it goes. We'll be anticipating your response!

    Best regards,
    Carly

24 Replies

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  • joshbuttler's avatar
    joshbuttler
    Newbie
    2 years ago

    I'm encountering a similar issue. While my Roku TV and the Roku mobile app on my Android phone function properly, the Roku mobile app on my tablet refuses to sign in with my email and password. Despite various troubleshooting steps such as restarting the app, tablet, uninstalling and reinstalling the app, and restarting the tablet, the Roku mobile app on the tablet consistently rejects the exact sign-in credentials that work seamlessly on my Android phone. This is frustrating, especially since I intended to use the tablet as a Roku remote. Additionally, it's worth noting that the tablet accepts the same sign-in credentials for the Roku smart home app.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, DadOfFour tyger!

    Welcome and thank you for posting here in the Roku Community.

    We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

    In this case, we highly recommend changing your Roku passwords, deleting the existing app, restarting your phone/tablet, and reinstalling it to see if it will make any difference. 

    Let us know how it goes. We'll be anticipating your response!

    Best regards,
    Carly

    • DadOfFour's avatar
      DadOfFour
      Channel Surfer
      2 years ago

      Thanks Carly. Tried these steps and same result - error if trying to login on wife’s phone. 

    • tyger's avatar
      tyger
      Channel Surfer
      2 years ago

      I've tried all these steps and it still does not work. 

    • Nattypatty23's avatar
      Nattypatty23
      Newbie
      2 years ago

      I am also having the same issue and followed the steps and still no luck with signing in. 

      • Carolina03's avatar
        Carolina03
        Newbie
        2 years ago

        having issues with the mobile app, all my credentials are correct the app is not receptive to my Hinsenn Roku tv and other devices just one. I did everything the app suggested and nothing!. Roku needs to fix this issue beca I control my minors Roku tv via app when I’m doing things around my home. Big inconvenience and failure to properly serve Roku devices bought and giving customer's more of headache and frustration. Roku you guys need to do better, what’s the point of switching to your system and payed subscription if you can’t properly address errors as such. Based on above post this seems to be consistent based on other post I previous years. A failure across the board, what’s the point of leaving cable at least they resolve issues when it occurs. I now quickly learn that you guys are more quantity over quality😒. 

  • tyger's avatar
    tyger
    Channel Surfer
    2 years ago

    I have the same problem. Roku Tv works fine. Roku mobile app on android phone works fine, but Roku mobile app on tablet won't allow sign in with email and password. Have restarted app, tablet, uninstalled app, reinstalled app, restarted tablet, and still Roku mobile app won't accept exact same sign-in credentials that work on android mobile phone. It's very frustrating because I was planning to use tablet as Roku remote. Also, this tablet accepts same sign-in credentials for Roku smart home app.