Forum Discussion

moffobr's avatar
moffobr
Reel Rookie
9 months ago

Error 003 at initial setup then a screen that just says ROKU tv

I have a brand new Philips Roku Tv. Initial start it up a screen says Can't connect Error 003, try again or exit. I have tried again nothing. Exit just takes takes me to a screen that says roku tv. T...
TV & Player Setup
renojim's avatar
renojim
Community Streaming Expert
9 months ago

When you first plug it in you should see a "Let's get started" screen or "Choose your language".  You don't see that? 

Try pressing and holding the reset button for 30 seconds with the power connected.

  • moffobr's avatar
    moffobr
    Reel Rookie
    9 months ago

    Tried that, got to the software update and got error 003 after connecting to the internet. Did get a message saying connected. Tried to do a usb update but its saying my hardware ID is wrong. This is flat out stupid what they are doing with these TV's. I have to just throw this out and buy a new one now. Thank you ROKU for messing up everything. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Hey, moffobr.

      We're sorry you're experiencing an issue activating your Roku, and we'd like to figure this out!

      Have you tried using a different internet connection, such as a Mobile Hotspot, to see if you can proceed with the activation process? 

      Let us know what you find out. 

      Thanks,
      The Roku Community Team