eARC Stopped Working After Working Just Fine
ARC was working just fine for about three days and now all of the sudden it no longer works. It must have been an update because I turned the TV on and the speakers were set to "On" which I had prev...
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I have basically the same problem. Except my TV/Sony Atmos Receiver worked fine for quite some time. I have done everything everyone else has and for right now I'm using the OPt for the TV to the Sony.
Best part, the sony is sending the video signal to the TV, no problem from all the sources I have, Directv, 4K Hd Blu-ray, 5 disc dvd/cd.... going into the receiver. I cannot understand how it all of a sudden cannot "see" the CEC Sony?
Totally baffled. I've sent a private message hoping they have a solution?
Thanks for the post.
We would be more than happy to look further into this issue. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeingOnce we have more information, we will be able to investigate the issue further.
Thanks,
DannyHaving the same problem. Danny: we've tried all those fixes, nothing working. I have a Roku Series 6. Bose Soundlink. Used to work. Now it doesn't. So frustrating.
Thanks for the post.
Can you please provide us with the information that I requested in my previous reply?
With more detailed information, we will be able to investigate further.
Thanks,
Danny
