Forum Discussion

Pammy369's avatar
Pammy369
Channel Surfer
2 years ago
Solved

Dish remote no longer turns on volume or turn TV off - TCL 6

Roku update issue? First volume quit then on/off for tv.

remotes

29 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    There's lots of reports of this.  I can't even imagine how Roku could have screwed up remote controls with their updates, but that's Roku for you.  Look in the Roku TV section of the "community" for suggestions of other codes to try on your remote.

    • Pammy369's avatar
      Pammy369
      Channel Surfer
      2 years ago

      Tried, no success. Lots of codes listed, I used the four digit universal codes with no success. It's obvious the TV isn't receiving the Dish remote signal. There was reference to this possibly being an update issue that lots of people have reported, if so, what does Roku have to say? This has been a problem now for about three weeks.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Pammy369,

        We're sorry for the inconvenience. We've made a report about this recently, and our engineering team is currently looking into this case.

        Please share with us the brand model and the serial of your remote. We'll be able to pass it along with the right team.

        Thanks,

        Rey

  • nevadaboy's avatar
    nevadaboy
    Binge Watcher
    2 years ago

    Try 538 it worked for my dish 21.1 ir / uhf pro, after update 535 no longer worked!

    • jjlash's avatar
      jjlash
      Reel Rookie
      2 years ago

      Cheers to nevadaboy - 538 worked on both of my systems too (TCL TVs and Dish 21.0 UHF remotes)

      • tk6's avatar
        tk6
        Channel Surfer
        2 years ago

        While 538 works with the power, volume, menu and input buttons, the rest of the buttons still do not work.  So, this still needs to be fixed.  One could use 538 and then program/learn the rest of the buttons from the original TV remote, since the power button on the Dish Remote does not support learning.