Forum Discussion

Ddb545j's avatar
Ddb545j
Newbie
6 months ago

disconnects when on screensaver

disconnects when on screensaver

6 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 months ago

    A "Power" item has been added in the "Settings > System" menu for some of the newer Roku device models:
      Streaming Stick 4K/4K+ (3820/3821)
      Express 4K/4K+ (3940/3941)
      Roku 4 (4400)
      Ultra/Ultra LT (4800/4801)
      .. and likely any newer devices than these
    You can check your model and model number via Roku menu path Settings/System/About.

    If you have one of these models, the new "Auto power savings" item in the Power menu will put your Roku device into a low power standby condition after a 20 minute period of inactivity (i.e nothing has been streaming and no user interaction has been received). In this low power state neither its connection to your home network nor its HDMI connection to your TV are active. If your TV was off and you turn it back on while the Roku is in this state, this often leads to a "no connection" error display on the TV, and on some TVs can lead to HDCP copy protection errors and other connection problems when the HDMI connection is reestablished.

    Pressing a Roku control key (like the Home button) on your Roku remote (not Power, Volume, or Mute buttons, if your remote has them, as they act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds to restart the Roku will restore full operation as well.

    If you disable "Settings > System > Power > Auto power savings > After 20 minutes of no interaction" it should prevent your Roku from going into standby in the first place. The power savings are very small and for the hassle it causes many users, I don't think it's worth having this feature activated.

    For further details, see this Roku information page: https://support.roku.com/article/6306527767575

    • JCP1's avatar
      JCP1
      Reel Rookie
      6 months ago

      I have the same issues with my Roku Ultra 4800X - It goes into power saving mode (with a Roku screensaver) after only about 10 minutes or less! If I pause a video for more than 5 minutes, it will go into a power save mode. I even disabled "Settings > System > Power > Auto power savings > After 20 minutes" and that didn't help. I have the latest OS version and build on the device. I just want to disable any power saving modes!  Please HELP

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        6 months ago

        Hi JCP1,

        We appreciate you being part of the Roku Community!

        We understand you also have trouble with your Roku device, which goes into power-saving mode when pausing a video for several minutes, even disabling the Auto power mode.

        We want to resolve this as soon as possible but need more details. Just to verify:

        • When did you notice the issue start?
        • Which Screensaver are you experiencing the issue with?
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • Does this issue occur only on a specific channel while streaming or across the entire Roku platform?

        For troubleshooting purposes, we recommend changing your Screensaver to see if you are still experiencing the same issue. Also, restart your Roku device from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step).

        Let us know if the issue persists or if this works for you, and we'll continue assisting you.

        Thanks,
        Chel