Forum Discussion

Mucci1270's avatar
Mucci1270
Reel Rookie
2 years ago
Solved

Device not responding to remote commands

Have a Roku Express with simple remote. As of this morning, device is not responding to remote commands. Seems so uck on home page & when I move, the Directions TV page comes up & can not move from h...
remotes
  • renojim's avatar
    renojim
    2 years ago

    Mucci1270, did you take the batteries out of the remote?  This problem is usually caused by a stuck button on the remote or another unrelated remote with a stuck button that is interfering.  You can try putting the Express in a box so no remote signals can possibly get to it to see if it's there's something external causing it.

Mucci1270's avatar
Mucci1270
Reel Rookie
2 years ago

Thanks for the response. I downloaded the mobile remote & it is responding, but I am stilling being brought to the Directv channel to add the channel or try a free trial every time I go to the home page & try to access any of my other channels or navigate anywhere….it automatically bring me to the Directv channel & I can not access anything else. Did Directv channel get pushed yesterday to anyone else & is causing this issue? Any help would be appreciated…I have tried everything. Thanks!

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Mucci1270, did you take the batteries out of the remote?  This problem is usually caused by a stuck button on the remote or another unrelated remote with a stuck button that is interfering.  You can try putting the Express in a box so no remote signals can possibly get to it to see if it's there's something external causing it.

  • Mucci1270's avatar
    Mucci1270
    Reel Rookie
    2 years ago

    Thanks for the information …I will give isolating the device a try & see if it works.

    • Mucci1270's avatar
      Mucci1270
      Reel Rookie
      2 years ago

      Thank You renojim. Isolating my Roku device from the remote worked. I am able to navigate through the Home page & channels with no issues. Now, I just have to figure which button is stuck & then un-stick it. Thank You again!!!