Defective 3810X/3811X WR001 Advanced Wireless Receivers

Are the WR001 Advanced Wireless Receivers turning into a problem?

We’ve seen a small number of these WR001’s “die” with about 18-24 months of service, having the end user receive the “Missing Advanced Wireless Receiver" warning screen. These users' AWR's haven’t been moved since installation.

We’re finding this problem mainly on 3811X’s, being that this stick is often used in assisted living facilities due to the remote supporting earbuds and that the facilities have less-than-adequate WiFi. Other residents of the assisted living facility, aswell staff members, have seen how useful the 3811X can be, making this device the streaming player of choice. Most of these devices are being set up under one “house” account so they can be easily maintained by the facility Admin. They’re primarily running the Spectrum channel in lieu of a cable box (this app is something Roku needs to focus on, now that the channel is no longer being offered for download to new account holders).

BTW, You haven’t lived a coming-of-age hardship until you’ve experienced an elderly person's personal TV not working as expected.

Here’s the problem(s). The WR001 Advanced Wireless Receiver is a $20 part from Roku for a player that consumers bought for $50 (3810X) or $60 (3811X). Don’t get us started on the $30 RC-AL9 replacement remote. A WR001 can’t be picked up at BestBuy, we’ve been told, who sells both the 3810R & 3811R. AWR’s are not available on Amazon allowing for one-to-two day shipment. Standard Roku shipping takes a week, unless you want to pay for second day or overnight options at $15-$30 (remember, you can pick up a complete 3810R containing a WR001 the same day at BestBuy or Walmart for $50). Contacting Roku looking for a replacement AWR without purchasing one, regardless of if it’s in-or-out of warranty, is more of a hassle than most consumers are willing to deal with at this point. And from what we’ve seen, the Advanced Wireless Receivers that have failed have all been outside the one year mark.

The WR001 should be a $10 retail item, at best, and should be available from BestBuy, Amazon, and possibly Walmart for those who have had their AWR damaged, much less had one fail. This item should truly be a component that outlives the stick itself. 

To make it perfectly clear, we're not the owner of these devices where an AWR has failed, just the folks asked to help out those who can’t help themselves. Today, the failed WR001 we have here is from a 3811X with the serial number 25399F817652, and no one seems to know how long it’s been in service.

From the Roku Community posts alone it looks as if this may be a growing problem. So we guess the question is “What is Roku seeing happen with the WR001 and is there a streamlined replacement policy in the works? Similar to the Free HDMI® extender? Especially for the units that are now out-of-warranty.”.