Forum Discussion
You kept your receipt? That'll show exactly when and where you bought it.
If you paid via Walmart Pay using the Walmart app, then you have a receipt tied to your Walmart account. Or you should have received a paper register receipt upon purchase. Or email, if you bought it online.
If you need service on a Roku TV, that would be either the store (Walmart) or the manufacturer (whatever the brand is). Roku does not build Roku TVs. Roku licenses their software to TV manufacturers for them to include it in the manufacturers' TVs. Roku TV Support page.
My parents tv was damaged by a roku device they bought and plugged in. Even when it's removed a stripe across the TV is still present. Does anyone have an email where they can be contacted? The website seems to just loop back to the beginning at a certain point.
- RokuDanny-R3 years agoRetired Moderator
Greetings DBZooper
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing.
The issue you are reporting looks like a hardware related issue with your TV that a Roku device would not have an impact on since when you disconnect the Roku device, the issue is still present. We would recommend contacting your TV manufacturer regarding the issue you are seeing for further insight.
Thanks,
Danny