Forum Discussion

vgnome's avatar
vgnome
Reel Rookie
8 months ago

Critical wifi/power cable for 4k streaming stick unavailable to purchase anywhere

Hi all, I've misplaced the USB cable (WR002) that provides wifi to my 4K stick, and pretty unhappy with my interaction with customer service chat about it. This cable is theoretically available to b...
TV & Player Setup
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Hi, vgnome.

Welcome to the Roku Community!

Thanks for sharing your experience with us. We understand the inconvenience this may have caused you and would like to help. 

Please keep an eye on your inbox as we will be sending you a private message. We are looking forward to your response. 

Best,
Emman

vgnome's avatar
vgnome
Reel Rookie
8 months ago

Just to keep other users in the know, support reached out to me via PM to ask where I had bought my device originally, I replied promptly, and then they simply stopped responding.


It’s been two weeks since. Feel like my best bet is to switch to Google /Amazon streaming hardware ecosystem.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Thanks for keeping in touch, vgnome!

    We apologize for not getting back to you sooner. No worries; we've already gotten back to you. Please keep an eye on your inbox. 

    Please let us know if you need more help.

    Best,
    The Roku Community Team