Forum Discussion

Peregrin's avatar
Peregrin
Reel Rookie
9 months ago

Continue watching stopped working

I am using an android with the Roku app installed to remote control a Roku TV. 

Phone:  Galaxy S20 5G, OneUI version 5.1, Android version 13.

TV:  Philips model 32PFL4664/F7, software version 13.1.4 build 1410-63

The feature "continue watching" is visible, and all shows are listed.  However, the selection stopped responding a couple of weeks ago. 

This problem seems to be on the phone app.  "Continue watching" from the TV menu still works.

I've checked for app updates and I have restarted both the phone and the TV.  Both are on the latest OS.

 

TV & Player Features
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    9 months ago

    Hi Peregrin,

    Greetings from the Roku Community!

    We understand you are having a problem with the continue-watching feature since it stopped working on your phone. We're happy to investigate further. Can you please provide the following information below?

    • Could you provide us with a screenshot or a photo?
    • Have you tried to use a different phone and see if that will make a difference?

    We look forward to your responses and gathering your details.

    Thanks,
    John

    • Peregrin's avatar
      Peregrin
      Reel Rookie
      9 months ago

      Thank you for the suggestion, but if I had another phone I wouldn't be using a Galaxy S20.

      I did change apps - apparently there are several "Roku remote" apps out there.  I installed the one which seemed official.  Continue Watching does not work in this app either, but it at least acknowledges the command with an error message.  

      The forums won't let me attach an image.  The message essentially say, "Something went wrong during playback, please try again later."
      • Brie1's avatar
        Brie1
        Newbie
        6 months ago

        Did your continue watching feature ever right itself? I have a totally different set of systems (iPhone, Roku 4k stick) but with all software and firmware on all aspects updated I am still getting error messages. Annoying. 

  • pvpiano's avatar
    pvpiano
    Newbie
    9 months ago

    Same here The continue watching have stopped working about two weeks ago. I would be watching on my phone I'm five minutes away from home I get home turn my TV on and it used to would show what I was watching on my phone on my continual resume watching, but it doesn't.  and vice versa I could be at home then get in my car and I would used to see what I was watching at home on my phone but that has stopped working.

    Additionally, I'm watching Chicago PD I'm on episode 11 season two but it keeps showing me continue watching season 11 episode one but the last thing I watch was episode 11 and this is on my home TV.

    Just need a resolution

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      9 months ago

      Hi pvpiano,

      Thank you for your first post here in the Roku Community!

      We acknowledge your concern about the continue-watching feature, which is not properly working. We'll be glad to assist you, but we'd like more details about it.

      • Which channel with the 'Continue Watching' feature are you having issues with? 
      • Does this happen to any random show or channel, or does it only happen to a specific show or channel? 

      In the meantime, you can try to restart your Roku device to see if it does anything. Go to Settings > System > Power (skip, if unavailable) > System Restart.

      We look forward to your responses and gathering your details.

      Thanks,
      John