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Jeze's avatar
Jeze
Newbie
2 years ago

Constantly having to restart Roku…

No matter which channel I am watching, I constantly have to restart my Roku player. I keep getting a “network error” or a “network problem” or a “the channel is not available in your area” (even though I was just watching the channel). My system is up-to-date. I have to restart the Roku player to keep watching whatever I was watching.  I have AT&T internet which is not the best but this  problem does not occur if I’m streaming on my phone or tablet or computer. So I’m inclined to think the blame is with the Roku player. I’ve tried to use Roku Help Chat but after being disconnected three times, I gave up. Anyone else have this problem?

1 Reply

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Jeze,

    Thanks for posting to the Roku Community!

    We're happy to help you with your streaming problem on your Roku device. We'd like to know more about the issue that you ran into. Please provide us with more details.

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
    • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
    • Are you getting error messages or error codes when trying to play content?
    • How far is your device from your network router?
    • Do you have cellular data, so we can try connecting your device to your hotspot?

    With more detailed information, we will be able to assist you further.
    Best regards,
    Eunice