Forum Discussion

Alice123's avatar
Alice123
Newbie
3 years ago
Solved

Connectivity issue NOT fixed error 014.50 continues 1/20 22

I have no router, I have tried everything you suggested. My Rolu device is only 3 months old. What now?
tv & player wifi
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    arkansasmarine 

    We sincerely apologize for the inconvenience this has caused you.

    Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

    Let us know if there's any difference after.


    All the best,
    Kariza

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

arkansasmarine 

We sincerely apologize for the inconvenience this has caused you.

Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know if there's any difference after.


All the best,
Kariza

arkansasmarine's avatar
arkansasmarine
Reel Rookie
3 years ago

Optimum, whom just purchased Suddenlink Communications.