Forum Discussion

ajm3939's avatar
ajm3939
Reel Rookie
2 years ago
Solved

Connectivity Error 014.50 but Wifi is working fine

My Element Roku TV has suddenly stopped being able to connect to Wifi. Nothing has changed on my end. My other brand Roku tv is connected fine, the wifi is working fine on my phone and laptop as well...
tv & player wifi
  • ajm3939's avatar
    ajm3939
    Reel Rookie
    2 years ago

    Yes, I’ve done all of that. 

    • Carolynmil's avatar
      Carolynmil
      Channel Surfer
      2 years ago

      I am having the same issue. Neither of my Roku Ultra devices are connecting to my wifi network, but every other device in my home connects. The signal is excellent. There has to be a common connection because this happened to both of my boxes. 

      • Carolynmil's avatar
        Carolynmil
        Channel Surfer
        2 years ago

        Restarted television, router Roku box as directed by the Roku Support team. Told to wait until 10 minutes elapsed. The next thing I heard was a dial tone from the phone. The guy just dropped off and never came back. Neither box is working. 

  • Gcoffey's avatar
    Gcoffey
    Newbie
    6 months ago

    I have 3 roku devices and only one that won't connect.  Worked fine yesterday morning but hasn't worked since.  There is an extender 3 feet from it.  The other 2xare farther away and work fine.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      6 months ago

      Hey Gcoffey,

      Error code 014.50 usually means your Roku can't connect to the internet. You can try these steps. 

      • Restart your Roku: Settings > System > Power > System restart.
      • Restart your modem and router. 
      • Set up Connection: Setting > Network > Set up Network

      If it's still not working, feel free to let us know.

      Thanks,

      Roku Community Team

      • majofdezb's avatar
        majofdezb
        Newbie
        6 months ago

        Hey! I just had the same exactly issue yesterday.
        I did all the recommended steps, and now I have a restarted device that can't connect to either the wifi or the mobile hotspot. What can I do?
        My roku had like 3 years and everything was working fine till now.