Forum Discussion

royw07's avatar
royw07
Newbie
6 months ago

Connectivity - not accepting my pin

Adding an app is impossible since my ROKU refuses to accept my PIN number.   I just updated the PIN number to be 100% sure and it still says invalid pin. 
Is there anybody to talk to at ROKU?  
never a phone number to contact!   
#.  @

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert

    royw07, you have to try your luck with support at https://support.roku.com/contactus.  Are you certain you don't have more than one Roku account?  You could be changing the PIN on the wrong account.  Verify that the email address on the Roku device that's displayed under Settings->System->About is the one you're using to log in at https://my.roku.com.  Have you tried removing the PIN entirely?  You may want to perform a System restart from Settings->System or Settings->System->Power (as appropriate) after making any changes to the PIN.