Connecting to in-home wifi
My Roku keeps telling me to connect to my in-home WIFI to watch. It is connected to my in-home internet. I've restarted my Roku and my router. My Roku box is about 5 feet away from my router. I've d...
Forum Discussion
What is the model number of the non-working Roku and also the working Roku device. (can see this info from Settings/System/About).
Also, what is the model number of the router? (should be a sticker on side, bottom, etc.
Are you receiving an error message number as well?
Could just be a network configuration issue that the above info may help narrow down issue to,
My working Roku is 3930RW Roku express.
The problem child is 3930X Roku express.
I did see an error message when I tried to enter in a different way. It is TVApp-00116.
Based on the error message, that would appear to be the Xfinity app. Do other apps work? If so, this is probably something for Xfinity support.
Coincidentally, I went into the Xfinity store today because I couldn't log into my account. The Xfinity guy said they had a massive nationwide crash in their systems and he didn't know if he could fix my account. Turns out, he couldn't even find any evidence that I existed as a customer. He suggested that if I came back in a few days, I would hopefully exist again.
I don't know if there's any connection. I don't have TV through them.
I do have Xfinity. I don't think the current issues they are experiencing has an affect on this problem. I haven't been able to get in for several months. Thank you for trying.
I think you may be correct and this is an Xfinity issue. I'll give them a call when I have a couple hours to be on the phone with one of their techs. 😆 Thank you.
