Closed captions wont go off
My closes caption wont turn off as well. Please help it so annoying.
Forum Discussion
12 Replies
Hey, Kbendz14.
Thanks for sharing it here in the Roku Community!
We totally understand that your Closed Captions won't turn off, and we'd like to examine your concern more closely.
Could you please confirm?
- What Roku device/TV do you have?
- Is the closed captioning setting was turned off?
- When did you start noticing this issue?
- Did you receive any updates recently before this happened? If so, can you please provide the latest version of your Roku? (You can find it by going to Settings > System > About.)
Please keep us posted!
Best,
The Roku Community TeamI have a Roku that connects to my tv not a roku tv. I have tried to turn it off and it comes right back on. I have the latest version and most up to date updates. My version of the Roku is software is 14.1.4 build 7709. I notice a two months made an inquiry and it seemed to go away and now it is back do the same thing. It is really annoying and please make it stop. I turn on and immediately goes back on automatically.
Thanks for the follow-up, Kbendz14!
We understand that you're still unable to make the captions turn off.
To help you get this sorted out quickly, could you please provide the following information below?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Please get back to us soon!
Best,
The Roku Community Team
Apparently they have a software issue and wish to blame anyone but themselves. TV is a NEW ROKU TV PRO.
Hey, Gohstmaker.
Thanks for chiming in!
It looks like you’re having trouble with closed captioning on your Roku TV, and we’re here to help!
Could you share a bit more about what’s going on so we can check it out? What's the exact behavior you have encountered with the setting so we can take a closer look?
We're looking forward to your response!
The Roku Community Team
Hey everyone!
We’d love to dive deeper into this issue! Could you share some additional details with us?
- What specific channels are affected?
- A photo of your accessibility settings (Settings > Accessibility > Captions mode)
We're looking forward to hearing from you soon!
Best,
Roku Community Team
