Forum Discussion

Rambowie22's avatar
Rambowie22
Channel Surfer
3 years ago

Closed Captions not working on cable

I'm having trouble with closed captions. I can access CC via individual apps (Netflix, Hulu) but they are not working on my cable service--I have Directv. The Directv service is connected via cable, I do not use the Directv app. The cc disappeared about 1 week ago.

 

TV Sharp model LC-50LBU591U

SN YN00J8094301 (9H478J094301)

Hardware 7202X

Software Version 11.5.0 build 4312-38

Timestamp 2023-02-20T02:11:22Z

Issue ID 01-072-131

7 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Rambowie22,

    Thanks for posting here in the Community.

    For many channels, closed captions can be activated from the settings of your Roku device.

    • Press Home on your Roku remote
    • Scroll and select Settings
    • To open the Captions menu, select Accessibility. If Accessibility is not listed, select Captions.
    • Select Captions mode and choose when captions appear
      • Off – captions never appear
      • On always – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channel.
      • On replay – captions appear only after pressing Replay on your Roku remote (with content that supports instant replay)
      • On mute – captions appear only when volume is muted

    For more information, visit this Support link: How to enable closed captioning.

    Let us know if this works for you!


    Warm regards,
    Lianna

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    Rambowie22 Is this a Roku TV?  If the captions are working on Netflix, Hulu, etc... the issue is likely not related to Roku but the Directv service.  Have you checked with Directv about this issue?

    • Rambowie22's avatar
      Rambowie22
      Channel Surfer
      3 years ago

      Yes, this is a Roku tv.

      The remote for this Directv receiver doesn’t have a remote to access CC. The Roku tv is the source of CC. Roku CC were working 2 weeks ago. As stated, I’ve tried restarting, I’ve reset to factory default, I’ve test other apps. The only area with issues is the Directv input. It is a direct cable hookup. 

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hi Rambowie22

        Thanks for the note.

        Some channel manages their own content programming, including closed captions on content. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue.

        You can reach Direct TV support here

         

        Regards,
        Karla

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    Rambowie22  For Directv   

    1. Press INFO on your remote.
    2. Scroll right and select CC.
    3. Select Closed Captioning.
    Turn on closed captioning for DIRECTV STREAM
    1. Press Home on the DIRECTV STREAM remote.
    2. Go to Settings and then Preferences.
    3. Choose Accessibility.
    4. Select Captioning and then Display to turn on or off.