Forum Discussion

llfull60's avatar
llfull60
Binge Watcher
3 years ago
Solved

Closed captioning won't stay off

My close captioning on my TLC Roku TV keeps switching to always on when I have on mute selected. It happens when I turn off TV and turn it back on later. 

  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    Hello! llfull60,

    We appreciate you for posting,

    Thank you for getting in touch with us about closed captioning. We're pleased to assist.

    You can often fix Roku closed captioning that won't turn off by checking the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off. 

    Regards,

    Arjiemar

11 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    Hello! llfull60,

    We appreciate you for posting,

    Thank you for getting in touch with us about closed captioning. We're pleased to assist.

    You can often fix Roku closed captioning that won't turn off by checking the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off. 

    Regards,

    Arjiemar

    • phillygurl's avatar
      phillygurl
      Newbie
      12 months ago

      This does not work! Every time I turn on my TV close caption comes back on. This started about the last month so it’s something an update caused! Please fix it!

      • Takro's avatar
        Takro
        Reel Rookie
        12 months ago

        I figured it out on mine. Press the asterisk on your REMOTE, not your tv settings. Turn off closed captions on your remote! So far so good for me.

    • LOP1006's avatar
      LOP1006
      Newbie
      12 months ago

      Your solution doesn’t work.  I never turned them on !  Now they won’t go off !  I’ve made sure the CC is OFF 5 times and they won’t turn off.  

    • dy4's avatar
      dy4
      Newbie
      12 months ago

      Your suggestion doesn't work.  Screen says it is off but the closed captions remain.  Now what??

      • LOP1006's avatar
        LOP1006
        Newbie
        12 months ago

        Your solution doesn’t work.  I never turned them on !  Now they won’t go off !  I’ve made sure the CC is OFF 5 times and they won’t turn off.  Please help !!