Forum Discussion

llfull60's avatar
llfull60
Binge Watcher
2 years ago
Solved

Closed captioning won't stay off

My close captioning on my TLC Roku TV keeps switching to always on when I have on mute selected. It happens when I turn off TV and turn it back on later. 
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! llfull60,

    We appreciate you for posting,

    Thank you for getting in touch with us about closed captioning. We're pleased to assist.

    You can often fix Roku closed captioning that won't turn off by checking the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off. 

    Regards,

    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! llfull60,

We appreciate you for posting,

Thank you for getting in touch with us about closed captioning. We're pleased to assist.

You can often fix Roku closed captioning that won't turn off by checking the system-wide settings. From the Roku Home screen, navigate to Settings > Accessibility > Captions mode and ensure it's off. 

Regards,

Arjiemar

dy4's avatar
dy4
Newbie
10 months ago

Your suggestion doesn't work.  Screen says it is off but the closed captions remain.  Now what??

  • LOP1006's avatar
    LOP1006
    Newbie
    10 months ago

    Your solution doesn’t work.  I never turned them on !  Now they won’t go off !  I’ve made sure the CC is OFF 5 times and they won’t turn off.  Please help !!

    • Takro's avatar
      Takro
      Reel Rookie
      10 months ago

      Just started this morning! Never turned them on, and I have turned them off 5 times. Pops right back on. Driving us crazy! Is Roku broken?