Charging new V2 PRO Remote
Greetings from the Roku Community, UltraSpidif!
Congratulations on your new Roku Voice Remote Pro (2nd Edition)! We'd be happy to provide further information about this.
Our newest released remote has a 50+% bigger battery than the first generation so that the charging time will be longer than usual. The remotes come with approximately 60% battery life and can be paired with your Roku player immediately for use.
Fully charging your drained remote will take up to 5.5 hours, and this will typically last for three months.
We have a support article dedicated to this: Getting to know your Roku Voice Remote Pro.
Happy Streaming!
Best regards,
CarlyThanks for responding, UltraSpidif.
When your remote is charging, the light beside the power button will flash white. Once fully charged, the light will stay a solid white.
To check the battery level, go to Settings > Remotes & devices > Remotes > Select the desired remote (if more than one is connected) > About. Under the Battery Level section, you will see the current charge level.
Hope this helps!
Best regards,
CarlyThank you for posting here in the Roku Community, ExpertNovice!
We appreciate you reaching out for support. Rest assured that we will help you find the best resolution so you can fully charge your Roku Voice Remote Pro (2nd edition).
Here are some steps you can try to troubleshoot your Roku Voice Remote Pro (2nd edition):
- Reboot your remote: If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.
- Pair it again: Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
- Try different power cords: let's see if this will make any difference.
For reference, here's our support article dedicated to this: How to fix your Roku voice remote that is not working
Let us know how it goes and we'll continue assisting you from there.
Best regards,
Carly
