Forum Discussion

chirp2's avatar
chirp2
Reel Rookie
3 years ago
Solved

Charges of $25.00 twice on my checking account I would like to know why

I was charged $61.00 this month I would like to know why. I was charged $25.00 twice how much is Roku subscription I only have two channels one for $4.99 and $6.99

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hello chirp2 

    Thanks for the post.

    For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them through the link provided by Strega above. Once the page is up, choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

    We appreciate your understanding.


    All the best,
    Kariza

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  • chirp2's avatar
    chirp2
    Reel Rookie
    3 years ago

    Who can I talk to about this charges it’s not right to take these charges when I don’t have these Channels and twice in one month caused and overdraft in my bank . I want to talk to a person

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hello chirp2 

      Thanks for the post.

      For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them through the link provided by Strega above. Once the page is up, choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

      We appreciate your understanding.


      All the best,
      Kariza

  • Strega's avatar
    Strega
    Roku Guru
    3 years ago

    Roku charges normally say something like: Roku for CBS Interactive, or Roku for Warner Media.  Sometimes the names don't obviously map to the channels you are watching (for example the former example would probably be Paramount+ and the latter would probably be HBOMax) but if you list what they say, someone may be able to help.

    The Roku itself has no subscription charge.