Forum Discussion

Randy59's avatar
Randy59
Reel Rookie
4 years ago
Solved

Channel Guide Info incorrect

This started last week with a Insignia 32" and started this week with a Westinghouse 50" example 4.1 shows Kojak but that is not what is showing same info on 4.4 but programing is correct 4.1 is a...
channelguide
Channels
guide
OTA
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while we investigated the issue.

    We believe this issue is now resolved. We would recommend rebooting your Roku TV and then re-scanning for channels again to see if you are still experiencing an issue.

    Please keep us posted what you find out.


    Thanks,
    Danny

HouMid's avatar
HouMid
Reel Rookie
4 years ago

Thanks for your input. My reply was intended for someone else who suggested that we check the service that supposedly provides Roku with info  but for some reason my reply reverted to your post.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi HouMid,

    Thanks for the post. I'm sorry to hear about the experience, that's not what we aim for.

    Please be noted that are currently aware and our engineering team has been investigating this issue closely.

    In the meantime, please help us with the required details below for us to send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -what region are you located in
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    -steps to reproduce the issue you are seeing
    -what troubleshooting steps have you already taken to try to resolve the issue
    -screenshots of the issue you are seeing

    We appreciate your patience while we investigated this issue.


    Best regards,
    Mary