Forum Discussion

jermzone's avatar
jermzone
Binge Watcher
8 months ago

CEC Options Removed from New Roku Ultra

  I have been unfortunately forced to continue using my previous Roku Ultra because the new system does not show my device (it actually has a very slim list in comparison) when setting up the remote...
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jermzone's avatar
jermzone
Binge Watcher
8 months ago

Thanks for your response.

1. I'm not sure why Roku has a CEC menu if the device doesn't matter? All I know is, the volume and mute works with the 4670 and not the 4800.

2. I'm not aware of any "Secret" menus, I 100% didn't use anything like that. My receiver is in a closet and cannot use line of sight IR.

To setup my remote on the 4670 I went through this setup:


 

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
8 months ago

jermzone 

 

Your images in the first post only shows up once you pick IR Setup, which what responded to. 

 

So, your 4850 Ultra doesn't give the choice of IR Setup or Cec Setup? Mine does, try restarting the 4850 ultra, then make it through the menu and see if it shows up now? 

  • jermzone's avatar
    jermzone
    Binge Watcher
    8 months ago

    Thanks for the follow up.

    The images in my first post reflect when I select "CEC setup" not "IR setup".

    The images in my most recent reply refer to this workflow:

    1st image: Settings -> Remotes & devices
    2nd image: Remotes -> Enhanced Voice Remote
    3rd image: Enhanced Voice Remote -> Set up remote for TV control (this has the IR setup / CEC setup option)
    4th image: CEC setup -> Find my device

    The list of devices is showing when I select "CEC setup" (not "IR setup")

     

    • jermzone's avatar
      jermzone
      Binge Watcher
      8 months ago

      Bump on this issue, if anyone is available to assist.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        8 months ago

        Hi, jermzone 

        Thanks for posting and bringing this to our attention.

        This has been reviewed by our team, and we will conduct an investigation on this matter. 

        We will provide you with an update as we gather more details and developments regarding the investigation.

        In the meantime, we hope for your patience and understanding as we work on this.

        Best,
        The Roku Community Team.