CC has no way to turn off
My Roku tv has blacked out area for closed caption. But no closed caption show up. In the Accessibility menu does not show any c.c. Options to turn it in or off.
Forum Discussion
My tv does not even have an option to turn cc on or off in the accessibility & language setting. It used to but at some point it was no longer there. That is when this started. I have reset my tv and updated it.
Thanks for keeping us updated, Davidlg1964.
We see that the Closed Captioning feature on your Roku disappeared. We're here to help.
Please be advised that closed captions are not visible until you activate them. On certain service providers, closed captions are activated from within the channel, and the closed captioning settings on your Roku® streaming device do not impact the content from these service providers.
To isolate the issue you're facing, additional information is needed so we can pinpoint what's causing the problem.
- May I know if this is a specific channel issue? Or on your Roku's accessibility settings?
- Did you receive any recent updates that might trigger the issue? If so, please provide us with the latest software version of your Roku by navigating to Settings > System > About.
In the meantime, try visiting this support article on How to enable closed captioning.
Please keep us posted for more updates.
All the best,
Emman
I am on version 13.0.0. This started over 6 months ago. I continue to check all settings and have had no luck. Accessibility & language has settings for screen reader functions only. Nothing for cc.
