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Treazon's avatar
Treazon
Newbie
2 years ago

Can't use hotel/dorm connect without data charges

I have no problems connecting my Roku player to the internet using the hotel/dorm connect method; however, my issue occurs when I try to reconnect the device (phone/tablet/laptop) back to the wifi it connected the Roku to this means I can EITHER connect my Roku and incur data charges when I use my device OR I can connect my device to the internet but not the Roku

Is it supposed to do this? How do I fix it if not?

tv & player wifi

2 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Treazon

    Welcome to the Roku Community.

    Thanks for letting us know about your concern. It seems like you're having a network connectivity issue that is rooted in your ISP. Have you tried restarting your modem or router? Also, we recommend contacting your ISP directly and inquiring further about this issue for a workaround that should solve this.

    Please keep us posted on what you find out.

    All the best,
    Kash

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      10 months ago

      Hi Community Users,

      We are locking this thread because the information may need to be updated.

      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

      Thank you,
      The Roku Community Team