Can't update so setup won't finish
I meant to restart my Roku Streaming Stick (3600 series) (I think that's my stick) and I guess I held the button down too long and it did a full reset. So I started going back through the setup. I ge...
Forum Discussion
Hello Nimfa,
My Roku is plugged into a power outlet. I've used it for several years without incident. So I'm sure the software is up to date because it is always plugged in. So I'm not sure why it's hanging up there. I did reset every piece of the puzzle several times in my trials. I just don't know what else to do. Do you have any ideas?
Thanks for following up.
Can you please provide the serial number of your Roku device? Each Roku player and Roku audio device has its serial number or device ID printed on the bottom or back of the product.
Once we have this info, I'll be able to pass it along to our Support team who can assist you further.
Regards,
Nimfa
The serial number is difficult to see, but I think I have it:
5S673V224707
Thank you!
