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alan93's avatar
alan93
Binge Watcher
2 years ago
Solved

Can't set shortcut buttons on remote

I Have a 4800 Roku Ultra and I am trying to set the 2 buttons (1 and 2) to shortcuts.

When I hold it for 5 seconds on a channel it shows a screen showing which item I want to short cut.

I then choose "channel".

Then it shows me an instruction screen on how to set the shortcut instead of setting the shortcut.
Once I click "ok" to that. I am back where I started. !!

What am I missing here?

remotes
  • renojim's avatar
    renojim
    2 years ago

    If you're trying to set a Live TV channel as a shortcut, I don't think that's possible.  Roku really shot themselves in the foot when they used the term "Channel" to refer to what everyone else would call an app so they could confuse cable TV users.  When that screen comes up it's telling you how to set a shortcut to a Home Screen app.

  • renojim's avatar
    renojim
    2 years ago

    westner, it's clear we're never going to agree, but stop trying to say I don't know what I'm talking about.  I can't emphasize this enough - when it says "Channel" on that popup menu it means "App".  That's how it works now and nothing you say will change the meaning of "Channel" on that popup.  The question was about setting a shortcut to a Live channel and it appears to be impossible now from the popup menu.  Prove that last sentence wrong or move on!

  • westner's avatar
    westner
    2 years ago

    alan93 I'll be glad to.

    1. Use a voice command to select a channel number (either streaming or OTA).
    2. Press either of the two shortcut buttons for 5 seconds to bring up the 'selection menu'.
    3. Select: "Last Voice Command"
    4. The screen will show: 'Your last voice command: "(channel#)".
    5. Hit "OK"

    You're done! Repeat for the other button if needed. This however is not a solution to the problem, it's only a workaround. Roku still needs to fix the Setup Page so that hitting "OK" should select "Channel" and NOT take you to an "Instructions Page".

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, alan93

    Thanks for posting, and welcome to the Roku Community.

    If you are having trouble setting up your Roku remote shortcut buttons, kindly visit this support article for detailed instructions on How to create a personal shortcut button.

    We hope this works.

    All the best,
    Kash

    • alan93's avatar
      alan93
      Binge Watcher
      2 years ago

      I don't think you even read what I wrote. !!

      I already did that and the on screen display did not indicated it accepted the short cut. Instead it showed me an instruction screen. !!

      Now what?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        alan93,

        Thanks for the update!

        We would recommend performing a system restart on your device and then trying again to see if that works.

        If the issue persists, please get back here and share with us the details below.

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        Please keep us posted!

        Thanks,
        Rey