Can't control TV with the Roku Mobile app
I have always been able to control my 3 roku TVs with the roku app. I added a 4th TV and the app can connect to it, but I won't let me control it because it's says I'm not signed into the same accoun...
Forum Discussion
Thanks for the follow-up, dirtytamato1!
Check out these troubleshooting steps:
Go to Settings > System > Power > System Restart to restart your Roku device. If you don't see the Power option, skip that step. After restarting, try connecting to the Roku mobile app again.
Turn on "Device Connect" by navigating to Settings > System > Advanced System Settings > Device Connect. After that, reconnect the Roku app to your TV.
Let us know how it works.
Roku Community Team
It's didn't work
Thanks for the update, dirtytamato1!
It seems that the issue persist after performing all the troubleshooting steps provided.
We want to investigate this issue further and will pass it along to the right team to check it out. Please provide the following:
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About):
- Tracker ID and GC version (Press Home five times, then press Back button five times when the issue occurs):
- Roku App version:
- Mobile Phone Model and its software version:
We'll wait for your response!
Roku Community Team
