Forum Discussion

MikeC90's avatar
MikeC90
Reel Rookie
2 years ago
Solved

Can't connect Roku Remote App or Voice remote after factory reset (TCL Roku TV)

Hi everyone,  So I had to do a full factory reset on my TCL Roku TV because of a picture quality issue. The problem that I'm having now is that because I did the factory reset, my tv is not connect...
  • renojim's avatar
    renojim
    2 years ago

    Jcross1118, if you factory reset your Roku TV, you can't use the app until it's connected to your network and to accomplish that you need a physical remote.  If you lost yours or it no longer works you have three options:

    1. Buy a Roku Voice remote
    2. Get a replacement remote from the TV's manufacturer (which may not be Roku)
    3. Get a universal remote that supports Roku TVs

    Accessories | Roku Player, Streaming Stick, Smart TV & Audio Accessories | Roku

MikeC90's avatar
MikeC90
Reel Rookie
2 years ago

Resolved.

Sorry all - I was able to pair the remote after all by hitting the home and back button simultaneously.

  • Jcross1118's avatar
    Jcross1118
    Newbie
    2 years ago

    This is the exact same issue I’m having today. 
    my living room TV is not showing up on my app because I had the factory reset but because it’s not finding the device I’m unable to even pull up the remote, (it says I have to connect to a device first)  so how did you hit the Home and back button??

    • MikeC90's avatar
      MikeC90
      Reel Rookie
      2 years ago

      Yes! The home button and back arrow (made the mistake of hitting the back button that’s part of the 4 in the middle)

      Holding those together for 5-10 seconds should cause the green light to go on, and the remote should start working.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Jcross1118, if you factory reset your Roku TV, you can't use the app until it's connected to your network and to accomplish that you need a physical remote.  If you lost yours or it no longer works you have three options:

      1. Buy a Roku Voice remote
      2. Get a replacement remote from the TV's manufacturer (which may not be Roku)
      3. Get a universal remote that supports Roku TVs

      Accessories | Roku Player, Streaming Stick, Smart TV & Audio Accessories | Roku

  • cararox's avatar
    cararox
    Newbie
    11 months ago

    Thank you for this, was having the exact same problem and this solved it.